However, some changes cannot be made without contacting InSync HCS Customer Support. Users will be able to perform a number of changes to the system, provided they have been granted permission within the system to do so. One staff member within every practice is designated the Practice Administrator, who can edit the permissions available to individual users. Q: Can I make changes to InSync without calling Customer Support?Ī: All permissions within InSync are configured by user type. Contact InSync HCS Customer Support at (877) 246-8484 for more information if you are unsure who your Practice Administrator is. One staff member within every practice is designated the Practice Administrator, who can add, edit, and delete permissions as necessary. Q: How can I limit the information that certain staff members have access to?Ī: Permissions within InSync are based on user groups and respective roles within the practice. If you do not wish to use the Master View functionality, delete the appointment from the Scheduler using the (Delete Visit) icon and click the (Book Appointment) icon to book a new appointment. When finished, click “Save” to view the appointment in the new provider’s calendar. Hover over the icon next to the appointment listing you wish to change the provider for and select “Change Provider.” Select the new provider from the Provider drop-down menu and, if necessary, select a new appointment time from that provider’s available time slots by clicking in the appropriate check box. Q: How do I move a patient from one Provider’s schedule to another?Ī: Open the Scheduler and select the Master View tab.
Click “Edit Appointment” to save your changes. Select a new appointment time (if necessary) from that provider’s available time slots by clicking in the appropriate check box. Select the new appointment date (if necessary) by clicking on the blue Date link in the Calendar. This will redirect you to the “Book Appointment” screen. WebLink™ WebLink™ is MD On-Line’s claims management solution for providers who utilize a practice management system (PM).A: To reschedule a patient visit, click either the (Edit Visit) or (Reschedule Visit) icon located next to the patient appointment listing in the Scheduler. 201 if you are interested in any one of the additional solutions described here.
#INSYNC MDOL MANUAL#
This user manual is for MD On-Line’s WebLink™ product-please contact MD On-Line’s sales department at (888) 499-5465 ext. Both are used through the website the only requirement is Internet access. Products MD On-Line currently offers two methods for submitting electronic claims. 32 Print & Mail Service Info and Opt-Out Form. Session Results Report (Post Transmission Report).
#INSYNC MDOL FULL#
We encourage you to begin using the product immediately in order to take full advantage of the benefits our services have to offer. Sincerely, The MD On-Line Team Please note: The invoicing of our standard Monthly Minimum fee, as outlined in our WebLink/Link1500 Terms of Use Agreement, begins on the day your office registers.
For more information regarding any of these useful services, please contact your MD On-Line Account Executive by calling (888) 499-5465. If you have not already enrolled to experience the ease and value of these services, we strongly urge you to give them a try. Please be aware that MD On-Line provides additional valuable services that include a fully integrated, cloudbased PM/EMR system, medical transcription services, revenue cycle management, real-time eligibility, patient statements, patient reminders, electronic remittance advice (ERAs), and credit card processing. SALES – Option 1, Extension 201 TECHNICAL SUPPORT – Option 2, Extension 202 CUSTOMER SUPPORT – Option 3, Extension 203 ENROLLMENT – Option 4, Extension 204 FINANCE – Option 5, Extension 205 If you know which department you are trying to reach, please see below for the corresponding extension: Customer Service and Technical Support can both be reached from 8:30AM-6:00PM EST at the following toll-free number: (888) 499-5465. Please keep in mind that our Customer and Technical Support personnel are available to assist you with any questions you may have. Our new submitter orientation packet is designed to assist you in learning how our claim processing system works. We are confident that you will immediately see the many benefits of submitting your health care transactions through our network. WebLink™ Welcome Packet Dear Valued MD On-Line Customer, The employees of MD On-Line would like to take this opportunity to thank you for choosing to submit your claims utilizing one of our products.
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